Privacy Policy
Effective Date: March 22, 2025
1. Introduction
Welcome to Barkley-Jensen Roofing and Restoration, LLC (“Company,” “we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, interact with us online (including on social media), or use our services.
By using our services or engaging with us on any digital platform, you agree to the practices described in this policy.
2. Information We Collect
a) Personal Information
We may collect the following types of personal information:
• Name, phone number, email address, home address
• Information submitted through forms, chats, or service requests
• Insurance-related information when applicable to roofing services
• Customer preferences and communication history
b) Non-Personal Information
• Browser and device information
• IP address
• Geolocation
• Website usage data, click behavior, and page views
c) Data from Third Parties (Including Meta)
We may receive information about you from third-party platforms, including:
• Meta Platforms (Facebook & Instagram)
• Advertising networks
• CRM and lead management systems
3. How We Collect Information
Information is collected when you:
• Submit forms or request estimates on our website
• Interact with our social media or click on our ads
• Communicate with our team via email, phone, or SMS
• Browse our website (via cookies and tracking technologies)
• Consent to marketing or remarketing campaigns
4. Use of Meta and Other Business Tools
We use Meta’s advertising and tracking tools, including:
• Meta Pixel
• Custom Audiences
• Conversion APIs
• Retargeting and behavioral advertising
These tools allow us to measure ad performance, understand user interactions, and deliver personalized content.
Meta Data Use Compliance
We adhere to Meta’s Business Tools Terms and ensure that:
• Personal data collected via Meta Pixel is not sold or used to discriminate.
• Consent is obtained where required.
• Data is only used to deliver and measure ad performance.
• We do not upload lists to Meta without appropriate legal bases and user permissions.
5. How We Use Your Information
We use your information to:
• Respond to inquiries and provide services
• Deliver appointment reminders or status updates
• Offer personalized marketing, advertising, and retargeting
• Improve user experience and website performance
• Comply with legal and regulatory obligations
6. Sharing of Information
We may share your information with:
• Service providers (marketing platforms, CRM, IT vendors)
• Insurance partners (with consent)
• Legal authorities if required by law or for fraud prevention
• Advertising platforms (e.g., Meta and Google), where you’ve interacted with our ads
We do not sell your personal information.
7. Cookies and Tracking Technologies
We use cookies and pixels to:
• Understand site usage
• Improve user experience
• Deliver targeted advertising
You may disable cookies via your browser settings. We honor “Do Not Track” settings where legally required.
8. Legal Grounds for Data Processing (GDPR Compliance)
Where applicable under GDPR, we rely on the following legal bases:
• Consent (for marketing communications, cookies)
• Contractual necessity (to deliver services)
• Legitimate interest (for internal analytics and improvements)
• Legal obligation (for records and tax compliance)
9. Data Retention
We retain your information as long as necessary to:
• Fulfill our contractual obligations
• Maintain records for legal and business purposes
• Comply with accounting and tax laws
You may request data deletion at any time, subject to legal limitations.
10. Your Rights and Choices
Depending on your location (e.g., California, EU/EEA), you may have the right to:
• Access and request a copy of your data
• Correct inaccurate information
• Delete your personal data
• Opt out of marketing or targeted ads
• File a complaint with a data protection authority
To exercise your rights, contact us at customerservice@barkleyjensenroofing.com.
11. Third-Party Links & Social Media
Our website and communications may include links to third-party platforms (e.g., Meta, Google, YouTube). These platforms operate under their own privacy policies. We are not responsible for their content or data practices.
12. Security
We implement technical and organizational measures to protect your personal data, including encryption, access control, and secure hosting. However, no system is completely secure, and we cannot guarantee absolute data protection.
13. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we learn we’ve collected data from a minor, we will delete it.
14. Limitation of Liability
To the fullest extent permitted by law, Barkley-Jensen Roofing and Restoration, LLC is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of personal data, including as related to any third-party data breaches or misuse beyond our reasonable control.
You agree to indemnify and hold us harmless from any claims arising from your violation of this Privacy Policy or applicable data privacy laws.
15. Updates to This Policy
We may revise this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will update the “Effective Date” accordingly. We recommend reviewing this policy periodically.
16. Contact Us
Barkley-Jensen Roofing and Restoration, LLC
📍 2500 Regency Pkwy, Cary, NC, 27518
📞 (919) 750-0911